How can I check my order status?
To order from Vans online:
Recommended: Create and sign into a Vans account here for easy order tracking and purchase history
- Visit the product detail page for an item you wish to buy
- Select color, size, and quantity
- Click "Add to Cart"
- When you've finished adding items to your cart, click the shopping cart icon
- If you need, make edits to your cart
- Click “Proceed to Checkout" and follow the on-screen instructions
- Enter and review your order information for the shipping and billing pages
- Click “Place Order" to complete your purchase
I don’t have an account; can I still buy something, track my order or create a return?
Of course, you can! To place an order, you can check out as a guest if you don’t want to
create an account.
To see the status of your order, track a shipment or create a return just click HERE
fill in your order number and email address. You can also download your invoice HERE
too if you need to.
How do I know if you have received my order?
After you have confirmed your order, you will receive an automatic generated email confirmation from our VANS online store.
I have not received a confirmation e-mail. What should I do?
First check your spam filter. If you still have not received your confirmation email, please contact our customer service.
Will I receive my confirmation emails if I made an error on my email address?
Unfortunately, changes cannot be made after an order has been submitted.Confirmation emails can be forwarded manually to an updated email address by contacting Customer Service
How do I cancel or change my order?
We begin processing your order immediately upon receipt. For this reason, we will not be able to cancel or change your order once you have submitted it to us. If you decide you do not want the merchandise, you can return your product by contacting our customer service or submit the return request via our website.
Do you ship internationally?
We only ship orders within Malaysia, however we do accept international credits cards for payment. If you are using an international credit card, please be sure to enter the address where your billing statements are received in the billing address fields. You MUST provide a local address for shipping purposes
Can I have a Vans catalog sent to me?
We do not offer a Vans catalog, but a peek at our seasonal women's and men's look books!
Do I have to work with customs to get my order?
No, we'll take care of that for you. We'll handle documenting and clearing your order.
Do I have to pay for any duties after placing an order?
No. All duties and taxes are included in your total bill.
Orders won't be shipped to the following locations
- Addresses outside of the country
- Vans stores
- P.O. Boxes
- Businesses that reship packages internationally
Can my delivery address be different from my billing address?
Yes, it is possible. During the checkout process you can choose different addresses. Please note that delivery is for valid within Malaysia.
RETURN AND EXCHANGE
Due to high volume and dynamic inventory fluctuations, we do not currently offer exchanges through Vans.com. You can return your product and reorder your product via our online store.
What is your return policy?
You may return unworn and unwashed merchandise back to us within 15 days of receipt for a refund to the original form of payment. Swimwear and intimate apparel must be in new, never-worn condition with all original tags attached. If applicable, any protective inner lining must be intact to be accepted for return. Refunds are processed based on applicable product and tax charges. Original shipping charges are not refunded (if applicable). For all return a shipping fee of RM40 will be chargeable.
All products purchased on Vans.com must be returned online.
General Return Conditions
For a return to be accepted, it must meet the following conditions:
The product must be unused and unworn.
The product must be in its original state and packaging with the original tags attached. Apparel must have the original packaging and original tags attached.
Accessories must have all parts of the original packaging. Accessories must remain vacuum - sealed if it comes in a sealed packaging.
Footwear must be in the original shoe box with original tags attached. Sticker on the shoe box should not be removed or altered in any form.
You can call our friendly customer service representative at 1800-8267-732 or email us at email@example.com for assistance.
Please note return shipping takes 7-10 business days to be delivered back to our warehouse to process your return.
All full refund, excluding shipping charges will be issued on unworn merchandise within 30 days to the original form of payment.
Your refund will be processed as soon as the product you have returned in good condition.
How can I receive a prepaid return shipping label?
A prepaid return shipping label is provided when you submit your return request via Vans.com or call our customer service representative.
When will you receive my return package?
When you return the product directly to our courier representative or drop off at the collection point, it will take 7-10 business days for the product to get to our warehouse.
I have received a faulty or incorrect item. What should I do?
We're really sorry if you've received a faulty or incorrect item. Please contact our customer service for assistance.
I have been refunded the incorrect amount. What should I do?
Please contact our customer service for assistance.
How do I know you have received my returned goods?
As soon as we receive your return we will notify you via e-mail
I brought an item from a Vans store and it is faulty, can I send it back to you?
Unfortunately we are unable accept returns for goods purchased in a VANS Retail Store. We suggest you to bring your faulty item back to the VANS Store where you purchased it. Returns,refunds and exchanges are processed at the discretion of the store
Am I able to return items purchased online to one of your Vans stores?
VANS Retail Stores are unable to accept items purchased on our VANS Online Store. Please send your purchase back to us following our Return Policy
How are your shoes sized?
Our shoes are sized according to the US standard, as measured on a Brannock device (that cold metal thing that you used to stick your foot in when you were growing up). There is a good chance that you know your shoe size. If you do not, we suggest that you visit one of our VANS Retail Stores nearest to you.
Please note, by design, our high-performance skate shoes tend to fit snug so you may want to select a half size larger
What’s the size conversion between women's and men's shoes?
The size conversion from women's to men's shoes is 1.5 sizes down. For example, if you were a size 8 in women's, you'd be a size 6.5 in men's. If you fall below 6.5, you would fit into the "Boys" category. Remember, our boys' sizes start from 3.5 to 6 and our men's sizes are from 6.5 to 13 (14, 15, and 16 in some styles).
Why do prices vary so greatly on one style?
The prices range from the cost of "kids" sizes to "Men/Women" sizes as well as the material used for the shoe.
Does the VANS website display your complete collection?
Our VANS online store displays a selection of the Vans collection.
Do you sell the same products in the Vans retail stores?
At Vans retail stores you may find the same products as of the Vans online store. But we recommend that you contact them directly.
Are the materials used in the manufacture of your products sustainably sourced?
From design to manufacturing, as a business, we make every effort to offer our customers ethical products, made in ways that put the environment first. Additionally, as practices change and evolve, we will continue to improve and create more sustainable and responsible products. Please check here
to find out about VF’s sustainability initiatives.
How do I clean my VANS shoes?
Use a wet cloth to clean it generally and dry it under nature environment. Don’t use any chemical to clean it or wash it. Our vulcanized shoes cannot be washed.